Knowledgebase
Product Lifecycle & Support

Antamedia as industry leader have responsibility to continuously work on development and implementation of latest industry trends in new platforms and solutions that will satisfy customer needs. IT industry is changing faster than ever and those changes reflects even on our everyday life, not to mention effects that those changes have on computers/hardware and applications used on them. This brings us to the part where we want to give you a bit more information and give more light to have better insight how to run your business.

Here is standard Antamedia licensing policy:
- License is good forever
- Free updates included until next major release

Maximize your investments and strategically plan for the future

As part of our commitment to work with you every step of the way, Antamedia and its partners extend support and services to optimize the performance of your system. Antamedia support lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. Our support policy establishes guidelines for the term during which we will provide automatic fixes, updates and online technical assistance.
Five years of software availability, minimum of five years of support, no-cost security builds updates under same version and accounts management are key advantages of choosing our platform.

Lifecycle fact sheet

Every product has a lifecycle. The lifecycle begins when a product is released and ends when it's no longer supported. Knowing key dates in this lifecycle helps you make informed decisions about when to upgrade or make other changes to your software. Here are the rights and limits of the lifecycle.

End of support
End of support refers to the date when Antamedia no longer provides fixes, updates, or online technical assistance. This is the time to make sure you have the latest supported build for current version of software.

Here is table in which you can see all Antamedia applications with information about latest build and information about support end dates.

Antamedia software

Version

Lifecycle Start Date

Latest Supported Build

Support End Date

 

 

HotSpot

1

07/04/06

1.7.0

07/04/11

2

26/10/09

2.9.1

29/08/14

3

07/02/11

3.6.0

07/02/16

4

01/03/14

4.6.0

01/03/18

5

01/06/17

5

01/06/19

 

 

Internet Cafe

4

02/02/00

4.9.5

21/12/05

5

27/02/02

5.6.5

27/02/13

7

10/02/11

7.4.0

10/02/16

8

03/03/14

8.0.8

03/03/18

9

01/11/17

10

01/11/19

 

Bandwidth Manager

1

07/04/06

1.3.0

07/04/11

2

11/05/10

2.6.3

11/05/12

3

01/03/13

3.6.0

01/03/18

4

01/11/17

4

01/11/19

Kiosk

1

05/05/09

1.6

05/05/14

2

10/01/13

2.4.1

10/01/18

3

15/11/17

2.8.3

15/11/19

Remote Control

1

10/08/12

1.0.0

10/08/17

 

Print Manager

1

16/08/06

1.9.7

16/08/11

2

20/07/09

2.2.0

23/11/14

DHCP Server Freeware

1

25/05/09

1.8.4

25/05/14

Medical

1

10/10/09

1.1.0

10/10/14

POS

1

15/02/10

1.6.0

15/02/15

What should I do when the version that I'm using reaches its end of support date?
You can either install the latest supported build for licensed version that you have, or to upgrade to a newer version of software. For more information, contact sales department directly.


Antamedia Support Center